Service policies - online coaching

1. Scope

These policies apply to online fitness coaching services by Shahar Parush (Coach Parush): the Foundation program and monthly tiers (Basic, Standard, VIP). In-person training and one-off consultations are subject to separate terms.

2. Communication & response times

Primary channel: the workout app (Everfit) - your program, messages, and check-ins live there.
WhatsApp: fine for quick questions, but the app is preferred for both sides.
Response time: within 48 hours on business days (Sun–Thu), between 09:30 and 21:00.
Not included: responses after 21:00, before 09:30, or on weekends.
Coaching is async support - not 24/7 live chat.

3. Consultations (Google Meet)

Calls are scheduled in advance per tier (Foundation: ~45 min kickoff; Basic: monthly; Standard: every 2 weeks; VIP: weekly).
Cancel or reschedule with at least 24 hours notice. Calls cancelled with shorter notice are not guaranteed to be rebooked in the same cycle.

4. Foundation program

Duration: 4 weeks, one-time ₪299 payment, no monthly minimum.
Includes: training plan, kickoff consult, 4 weekly check-ins, calorie + macro targets, and 1 video form review.
Credit: ₪299 fully credited to month 1 of Basic, Standard, or VIP - if you upgrade within 7 days of completion.
Refund: 50% refund if cancelled before week 2 starts (i.e. during week 1 only).
No obligation to continue to a monthly tier after 4 weeks.

5. Monthly tiers

Minimum: 3 consecutive months from signup.
Pause: one pause up to 14 days during the minimum period (e.g. travel or injury). Pause length extends the commitment by the same number of days.
After 3 months: month-to-month.
Cancellation: 7 days written notice (WhatsApp or email) before the next billing cycle.
No early exit during the 3-month minimum except pause as above.

6. Nutrition

Foundation: calorie + macro targets - not a meal-by-meal plan.
Basic: personal targets - you build your own meals.
Standard+: full meal plan (meals + portions), updated monthly or as needed.
VIP: daily nutrition tracking - you log meals, coach gives feedback on business days.
This is not medical or clinical dietitian advice. Consult a doctor before significant dietary changes.

7. Client responsibilities

Attend scheduled calls or give advance notice.
Follow the program honestly and report difficulties.
Communicate through the app when possible.
Disclose injuries, medical limits, or health changes.

8. Payment

Foundation - paid upfront before the program starts.
Monthly tiers - billed at the start of each cycle.
Late payment may pause access to the program and communication until resolved.

9. Policy changes

These policies may be updated. Active clients will be notified of material changes. The current version is always available on this page.